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How do I create a HN account?
After installing the HN application, the Personal Details tab opens by default.
- When you want to make an HN account, please click on the 'Create HN account' button on the HN website.
- Here you can enter your email address and password, then click to continue.
- Fill in your personal address and contact details (your name, address, payment information). Only use your official first and last name! If you do not provide your real name, future payment transactions will fail because the necessary KYC won't be able to match your account details with your personal information. Changing your name will incur additional costs. It is only possible to create one account connected to one core wallet.
- Read the HN customer agreement. When you agree, press "accept" and then click "continue”.
- After a few minutes you will receive an e-mail with an activation link. Click on the link to activate your account.
How do I activate a new HN account?
Your account will be permanently activated once you accept the Terms & Conditions and click on the link sent to your email address.
My HN account won't activate. What am I doing wrong?
There are two possible reason why your account won't activate:
- You are using an email address that already exists in the system; try creating a new login with a different email address to gain access (no duplicate accounts are allowed in the system).
- Verify your credentials and confirm that you have accepted the link sent to your email address.
Why is my email address required?
The system will send you confirmations, withdrawal statements, invoices, and other important information via email, which is why we recommend using an active email address for your HN account.
I didn't receive my activation link email. What should I do?
If you didn't receive an activation link you need to:
- Wait a few minutes for its arrival.
- Check all your folders in you mailbox to ensure it wasn't stored in another one.
- Click on the button "Resend activation link" and make sure that the right e-mail address was used.
- Contact the HN support if all of the previous steps didn't help you get your activation link.
Can I create an HN account for someone else?
No. International law prohibits using someone else's identity and/or credentials, as it is considered identity theft. However, if you are helping someone and they verify their details during the know your customer (KYC) procedures, the account and its assets will be activated for that person. Nonetheless, we still advise each individual to create their account themselves for security reasons and the billing process.
Can I create an HN account and add a credit card?
No. HN only accepts bank wire transfers, as credit cards are susceptible to theft and misuse. The system does not provide an option to use credit cards.
Can I access my account offline?
HN accounts have limited access when offline, but they will synchronise once back online.
Can I change personal details in my account?
Yes:
- If your name changes due to marriage or other official reasons, then new documents need to be sent to a representative lawyer from HN. This lawyer must be based in your country and will verify the name change. Your new name will be entered into the system free of charge.
- If your account name needs to be changed because the initial name provided was fake, it will cost €150.
Can I create an account under a another name?
Yes, but we strongly advise using your legal name, as changing it afterwards will incur additional costs. Please use the same details as those registered with your bank account.
Where do I change my personal settings?
In order to change your personal settings in your HN account you need to:
- Log into your HN account.
- Click on your username in the top-right corner of the screen.
- Click on the button "My Account". Here you can change your phone number, address, email, and password. If you are changing your phone number or e-mail address you will get a new verification link. Changing your date of birth and name will be locked, but is possible with an HN lawyer and it will cost €150.
Can I use my Google account to sign up?
We do not use Google, Facebook, or other third-party logins because they are not considered safe or reliable. HN operates a fully secure system and takes all necessary measures to protect your information. Providing access via Google, Facebook, or other third parties will not improve security.
How do I close my account?
It is only possible to deactivate your account. For deactivation you need to:
- Log in to your account.
- Select the "Settings" tab.
- Look for the option to deactivate or reactivate and select "Deactivate".
Your account will be deactivated, but all your details and past transactions will be permanently stored on the system. All your stored data will be fully deleted within 14 days without payment.
Do I need to pay to close my account?
No, there is no payment required to deactivate an account.
After deactivating my account, will my details be deleted?
Your details remain in the system once transactions are complete. However, once deactivated, your application will no longer be accessible.
What support services does HN offer?
HN offers functional and technical documentation free of charge. Additionally, we provide public chat features, paid technical support, and a worldwide network of partners available for consulting and development expertise.
How quickly will I get an answer?
In public chats, the response time depends on the availability of other experts, but you typically should receive an answer within 24 hours of asking the question. If your question is already frequently asked, it might be handled differently. For active support on development issues, we recommend subscribing to our premium channel, where experts respond within 4 hours. If you have questions outside the scope of HN and related to your current systems, our local offices can provide support. Please contact them for a quote.
How quickly can my problem be resolved?
This depends on the type of problem you have and whether you have a premium membership. If you would like to speed up your request, please contact a sales office to discuss premium support and/or development support.
Which languages other than English are supported?
We are currently expanding our sales offices, and more languages will become available.
Who should use HN support and for what reasons?
Most topics related to the use of HN or system migrations are covered in the technical and functional documentation on the website. If there are still more unanswered questions, you can contact the HN public support, or for more complex and urgent issues, it can be addressed with a premium support membership.
How can I begin with HN support?
You can use our public chat feature or opt for our premium support (paid upfront per hour, month, or year), depending on your preference.
How much does HN premium support cost?
HN premium support starts at €350 per hour.
| Period of time | hours in the package | Cost |
|---|---|---|
| 1 month | 5 hours | €900 |
| 3 months | 15 hours | €2.700 |
| 6 months | 30 hours | €4.800 |
| 12 months | 60 hours | €9.000 |
How will I be billed and charged for HN support?
You will be billed and charged through your internal HN wallet.
How do I cancel my HN premium subscription?
When you purchase an HN premium subscription, you are subscribing for a fixed period. If you do not renew it, the subscription will end.
Can I sign up for HN support, receive assistance, and then cancel my subscription? If so, will I be charged a pro-rata amount?
Yes, it is possible to sign up for HN support. For the initial priority subscription, you will be charged upfront for one month. The subscription can then be renewed monthly, quarterly, or annually — or not at all, if you prefer. Public support remains free of charge.
How does the chat support service work?
Our global support team consists of experts who can advise you on whether to take certain actions or not. This is a free chat and does not guarantee you will receive an answer to your question. If you still do not get a response, visit the public chat to upgrade to premium support.
How do I set up identity and access management (IAM) for support?
This feature is already a built-in function within HN.
Where can I find the pricing model for the HN system?
Once you create a database, you will see the system's pricing overview in the top right corner or contact our sales office or partner.
In which currency are HN services billed?
The primary currency used on HN is the Euro (€).
Can I also use a credit or debit card to pay for my HN services?
No, using a credit or debit card is not an option.
What exchange rate is applied, and how will this affect my bill?
Payments can only be made in Euros (€). Your bank will manage the exchange rate. If you withdraw money from the system for ledger or node earnings, payments will also be in EUR. Should you opt to receive EUR payments in a different currency (after wire transfer), current exchange rates will be applicable.
How can I pay in a local currency?
To pay in local currency, you must use a payment method that supports it. We accept 76 currencies, which will be automatically converted into EUR based on the official worldwide rate (https://www.xe.com/currencyconverter/).
Where can I find more details about pricing and billing?
You can find further information about HN's pricing and billing by visiting the following pages on our website:
Can I also use HN as a payment system?
HN offers only limited payment services because most countries have strict restrictions, and we lack a comprehensive payment system. However, we allow transfers of €10 per day per wallet within the system.
What payment options does HN provide to clients? Is it a pay-as-you-go system or a monthly or annual subscription?
The HN system is limited to a pay-per-gigabyte (GB) model. However, HN partners have the option to make bundles upon request. Contact your local HN partner for more information.
What is an HN wallet?
An HN wallet is a payment platform for clients, ledgers, and nodes to receive earnings or make deposits within the HN system.
How does an HN digital wallet work?
The design of our digital wallet enables companies or individual users to manage (personal) expenses and facilitate spending within HN.
How do I get my own HN wallet?
The moment you create an HN account, a core wallet is automatically generated for you. It is important to note that only one core wallet will be provided. Core wallets can be connected to up to five (5) sub-wallets.
How can I get money into my HN wallet?
There are two ways to fund your wallet:
- As soon as you create an HN account, a core wallet is automatically generated for you. It is important to note that only one core wallet will be provided. Core wallets can be linked to up to five (5) sub-wallets.
- Create a payment order to deposit funds into your HN wallet via bank transfer. Ensure you include your HN account number in the subject line of the wire transfer.
What is the maximum limit when transferring funds to another HN wallet?
HN is not a financial system. Therefore, there is a strict limit of €10 per day per wallet for transferring to third-party wallets.
Can I also add funds to my wallet using my smartphone or computer?
The only way to transfer funds to your wallet is through a SWIFT wire transfer.
How can I change the password for my wallet?
Each wallet is protected with a unique password and can be modified in the properties. When the system password is changed, you will receive a confirmation email to verify the process.
How can I block my wallet?
You can block your wallet by checking the box in the wallet property. All transactions are being cancelled except the smart contracts.
How long does it take for money to be transferred to my bank account?
Transactions to your bank account should not take more than 48 hours (2 working days).
What is a smart contract?
A smart contract is a digitally created and legally binding contract between two or more parties. It aims to make agreements simpler and more cost-effective.
How do smart contracts work?
Smart contracts are digital agreements that can automate and secure payment transactions. When two people want to make a payment to each other, they can create a smart contract that specifies the terms of the payment, such as the amount and conditions. Once the conditions are met, the payment is automatically executed without the need for intermediaries, such as banks or payment processors. This makes transactions faster, cheaper, and more secure. Smart contracts are legally binding, just like any other official contracts.
I have forgotten my password. What do I do?
Within the system, you will locate lawyer offices that can reset your password for a fee, or you may reset it yourself if you still have access to your email.
Can I register multiple wallets on my account?
Yes, you can register multiple sub-wallets linked to your unique core wallet.
How can I migrate my corporate and private data to HN?
There are already several APIs available to assist with uploading data to the HN system. Other data can be transferred using the HN migration point once billing for storage begins.
Why should I use HN migration?
HN migration is the safest and fastest way to transfer your data into the system and offers a low-cost upload fee per GB.
How long will a migration take?
The duration of a migration depends on the amount of data you transfer and your internet connection. Currently, we offer migration speeds of around 5 Tbps inbound.
Can an HN partner migrate our data?
Yes, the list of partners can be found within the system's management console.
How do I cancel, pause, or exit a migration?
This is not possible, but you can stop your database or remove the API.
How will I know when the migration process has finished?
Once the migration is finished you can access the database in HN where you will see the total amount of data migrated. The system will then start billing you for the amount of data that was migrated.
What is the maximum size of data I can migrate?
There are no maximum limits for migration because the system's vast and ever-expanding storage and processing capabilities.
Can I migrate from multiple sources to a single HN account?
Yes, it is possible to migrate databases from multiple sources to a single HN account.
If I encounter problems after my migration is finished, who should I get in touch with?
You can contact your HN partner through the public chat or via premium support.
What are the costs of using HN's migration service?
The initial data upload is free of charge. Subsequent uploads will incur a fee. Prices can be found on HN pricing.
What types of data can I migrate?
Basically, any type of data can be migrated to the HN system, including binary data, photos, and videos.
How can I use the HN system for migrating applications?
In order to migrate your application to HN you need to:
- Install the application on your network where your web-server is located.
- Connect with the application to your local database.
- The moment HN is connected with your local database the upload can begin.
Where is my data stored, and is it secure?
Your data is stored only in the countries you permit. Within the management console, you can view the cities, countries, and regions where your data is stored.
Regarding security, we utilise high-level encryption that is nearly impossible to hack. Additionally, HN divides all data into encrypted micro-partitions that are replicated a minimum of five times, ensuring the best—and most secure—data availability on the market.
Who can access my data?
Only you or those you authorise can access your data.
Is the transfer of my data secure?
Yes, it is 100% secure.
Should I anticipate downtime during my data backup?
No, our system uniquely can back up data without any downtime.
How can I assess and evaluate the security of my data to ensure it is not vulnerable?
If you wish, you can always hire an ethical hacker to test the security of our system and your data.
Are there security restrictions during data encryption?
No, we employ the highest level of encryption to secure all data.
Do I need to pay extra for security?
No, all security measures are covered in HN’s pricing.
How well is my data encrypted?
HN's encryption is 32-bit to the 16th power.
What security measures prevent one customer from accessing another customer's data when HN stores multiple customers' data within the same system?
Users only have access to the data they are authorised to view, and this permission is solely granted by the data owner. Additionally, the HN system employs chaos theory to make your stored data assets even less accessible to potential attackers.
What other security measures are part of the HN system?
We are confident in asserting that we have the most secure system on the planet. Unless you leave a sticky note with your password on your computer or give your user ID and password to someone else, no one will ever be able to access your data.
What is the procedure in the event of a data breach?
HN eliminates the risk of data breaches. However, if someone uses your user ID and password to access your database, you can take the database offline by deactivating it.
We recommend changing your password if you suspect someone has access to your account. We also advise never sharing your login credentials with anyone.
How can I be sure that only I have access to my data?
Within the security section of the management console, you can see who has access to your database(s)—even down to the column, row, or field level.
Does HN provide the same level of data protection to all its users?
Yes, all users receive the same level of data protection.
Does HN mine and sell data to third-party vendors?
No, we do not even have access to your data, unlike other cloud environments. You have a personal data vault where your data is stored, which even we cannot enter. However, at a later stage, we will allow you to sell your data if you choose.
How do I create an HN storage account?
To create an HN storage account:
- Download the HN application.
- Enter your profile information to create a core HN account.
- Transfer a minimum of €0.85 to HN (enough for 1 GB of storage, or 0.5 GB of storage and 1 GB of bandwidth).
Where can I find HN pricing and billing details?
You can find pricing and billing details in your database management console of the HN application.
Do I need to pay for storage in advance?
Yes, payment for storage must be deposited into your account in advance. Each day at 00:00:00 GMT, the system will bill you for that day, deduct the amount, and block the funds needed for the next day based on your previous usage.
How do I deactivate my HN storage account?
Your core wallet will be active for life, but you can deactivate your storage account and reactivate it later. Note: All data you have uploaded to HN will be deleted 14 days after storage account deactivation. Sub-wallets can be deleted if they are not in use.
Are there tools available to migrate my data to HN and what are the costs?
You can use our standard adaptors for Oracle, MS SQL, and SAP free of charge. The first time upload of your complete database is also free. After the first upload, you will start to pay for storage by GB.
Where is my data stored?
By default, your data is stored globally on our distributed ledger system. Alternatively, you can opt to restrict storage to specific countries or exclude storage from certain countries.
How can I prevent myself from accidental data deletion?
We retain deleted data in a "sleep" mode for 48 hours, during which it can be restored. After 48 hours, the data will be permanently deleted.
Will I lose my data if a storage provider's hardware gets damaged?
No. If a provider's hardware is damaged or loses internet connectivity, your data will be replicated to another provider within five seconds. Additionally, the system automatically synchronises all your data across the hardware of five separate providers.
What makes HN storage unique?
Please visit HN's homepage for a detailed explanation of our unique approach to data storage. In short: HN's storage is based on distributed ledger technology, includes free, integrated, high-level encryption, ensures quick and straightforward implementation, and requires less development expertise than other storage solutions.
How much data can I store?
You can store an unlimited amount of data. By mid-2025, we will have stored 3,000 PB of data. Including our fivefold automatic replication, that amounts to 15,000 PB.
Can I recover deleted or overwritten data?
If you opt to activate HN's recovery function, the system will automatically save all modifications and enable you to restore data.
What is HN's database service?
HN provides an RMDB service that can migrate and securely store database content from SQL Server, Oracle, SAP, or MySQL quickly and easily. Data transfers are direct and incur no setup costs to get systems online and operational.
How do I create and utilise a database? Where can I access technical documentation?
Please review the available documentation under the technical documentation tab in your HN management console.
How can I select the right configuration for my database?
The system's configurations are compatible with all data types. However, you can adjust the settings if necessary. Please note the date, time, and number settings from your source database and modify them as needed in your HN management console.
Can I get notifications about events affecting my database systems?
The system only provides basic notifications such as low funds or access changes. However, more event notifications might be included in future updates.
How can I access and monitor my database?
You can access and monitor your database through the HN management console.
How much does HN charge for database backups?
Database backups are priced based on their size: volume in gigabytes (GB) multiplied by €0.35 per GB.
How much does an HN database cost?
Creating a database costs nothing. We do not require any licences for servers or user access. You can connect all your data and applications to our system. To get started, you only need to pay a minimum storage fee of €0.85 per GB/month, plus any bandwidth usage (€0.35 per GB).
How do I set up port forwarding?
Each router has a different method for setting up port forwarding rules, so you must configure this yourself, possibly with the help of your router’s supplier.
What is a ledger?
A ledger refers to a record-keeping system that maintains a chronological record of all data changes made to a specific database. It can be thought of as a log of all transactions that have occurred within the system, used to track the history of data changes over time. Additionally, a ledger is a database or record-keeping system used to monitor financial transactions. It provides a chronological list of all transactions within a set period, showing the amounts and the parties involved. We use a maximum of 1,2 TB of disk space per ledger. Therefore, we recommend an SSD of at least 2 TB per ledger.
What is a node?
Nodes are computers or devices connected to a network that participate in checking and processing transactions, and are responsible for storing and managing data. Nodes are commonly used in distributed systems, where data is stored across multiple devices to enhance performance, redundancy, and fault tolerance. Each node in the system may store a part of the data, and several nodes can collaborate to provide a unified view of the data to the application or user. Starting at 64 GB of memory, you can choose to use your computer as a node in the HN network, in addition to functioning as a ledger. It is also possible to connect your computer solely as a node to the HN network. You will be presented with this option during the software installation if you have at least 64 GB of internal memory.
What is the core idea of ledgers and nodes?
In the context of the Hyperion Node, a ledger and a node are key concepts. The Hyperion Node is a distributed database that uses a ledger-based approach to record and store data changes. Each node within the network acts as a storage point, responsible for holding and managing a segment of the data. By using a distributed ledger approach, the Hyperion Node guarantees that data is stored securely and that modifications to the data can be monitored and audited over time.
Why can't I select a node to activate alongside a ledger during installation?
The option to let your computer act as a node in the HN network, alongside a ledger, is only available if your computer has at least 64GB of internal memory.
Can I also connect my computer to the HN network as a ledger if I have less than 1,2 TB of free disk space?
Yes, during installation, you can specify how much disk space HN can use, up to a maximum of 1.2 TB. If you provide less disk space, your revenue will decrease accordingly.
Can I also join the HN network if my computer runs an operating system other than Windows?
At present, we only support Windows. Linux will be introduced soon. This minimises errors, reduces fraud, and boosts efficiency, saving time and costs
Is a licence required to connect my computer to the HN network?
No, you can add two (2) computers (as ledger and/or nodes) to the HN network for free. If you wish to add more computers to the HN network, you can purchase additional annual licences via the HN application.
I cannot download the application in my country or use the database management console or DSP functionality.
It is possible that in your country, HN has partially or fully blocked access to the system. This may be due to sanctions or a higher risk for HN to provide our services in a specific country. It might be that in a later stage, we will start offering our service in your country. Please check availability regularly.
The fees for being a DSP and/or using the storage are different in my country from those mentioned on the website. Why is this?
HN adjusts prices for DSP based on fees for storage and bandwidth, which are set according to country rules and regulations, as some countries have very protective laws for international business, and our services are based on these laws. HN also adjusts prices based on costs of electricity, internet, availability, and risk.
The system indicates my DSP is blocked based on IP; what can I do?
Most probably, you are running on a VPN connection, which is not allowed on HN. All VPN services are permanently blocked; to gain access, remove the VPN and you will most likely be able to access. Another reason could be that you are using a reserved IP range without a valid location identifier. Switch to an ISP range, and access should work (check your registration on www.whatismyipaddress.com, for example).